Shipping Policy
At Alex Megan, we want delivery to feel clear and reliable from the moment you order. Below you'll find where we ship, how orders are handled, and what to expect on timing.
1. Shipping Availability
Right now, Alex Megan ships within Australia. Orders placed from outside Australia can't be processed at this time.
2. Delivery Address
We send your order to the address you enter at checkout. It's up to you to make sure those details are correct and complete — an incorrect or incomplete address can lead to delays or a parcel being sent back to us.
3. Order Processing
Once you've placed an order, we prepare and process it within 3 to 5 business days. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday are processed on the next working day.
Order Cut-Off Time: Orders placed before 6:00 PM (AWST), Monday to Friday, may be processed the same day. Anything placed after that cut-off, or over the weekend, is processed on the next business day.
4. Shipping Duration
After your order is processed and dispatched, your parcel is delivered by our shipping carrier. Estimated shipping time once dispatched is typically 9 to 15 business days (Monday–Friday).
A few things can affect that timing, including:
- Seasonal demand
- Transport or logistics constraints
- Customs clearance
- Public holidays
- Busy periods during sales or promotions
5. Estimated Total Delivery Time
Total delivery comes down to two stages:
Order processing: 3–5 business days Shipping time: 9–15 business days
That works out to an estimated total of roughly 12–20 business days from the day you order. These are estimates and can occasionally shift due to factors outside our control. Shipments are tracked end to end to keep delivery running smoothly.
6. Shipping Costs
Every Alex Megan order ships free. There are no extra shipping or handling charges added at checkout.
7. Secure Payment Methods
We offer multiple secure payment options that are protected through SSL encryption, including Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. All payments are processed through trusted payment providers to ensure safe transactions.
8. Order Tracking
Once your order ships, you'll get a confirmation email with your shipping carrier tracking link. You can use it to follow your parcel at any point. Keep in mind tracking can take 3–8 business days to start updating after the package leaves the warehouse, depending on the carrier.
9. Failed Deliveries or Incorrect Addresses
If a parcel can't be delivered because of an incorrect or incomplete address given at checkout:
- It may be sent back to our carrier
- Our support team will reach out to sort it
- We'll work with you to arrange redelivery or another suitable fix
To avoid hold-ups, please double-check your delivery details before you order.
10. Delivery Confirmation
Once the carrier marks a parcel as delivered, we consider the order successfully completed. If you can't find a package that's been marked delivered, our support team will help you follow it up with the carrier and look into what happened.
11. Company Information
Store name: Alex Megan
Company name: Yusuf Agir LLC
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury, MA 01776 United States.
Warehouse Address: 192 Fryar Rd, Eagleby QLD 4207, Australia
Email: info@alexmegan.com
Phone: +61 2 5302 5369
Customer Service Hours:
Monday to Friday: 9am - 6pm (AWST)
Saturday and Sunday: Closed