FAQ
Q: How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking link. Got your tracking number ready? Use the link in that email, or head straight to our order tracking page, to follow your parcel from dispatch to your door. Track Your Order
Q: What is your return policy?
We offer a 30-day return window, so you've got 30 days from receiving your item to request a return.
- For change-of-mind returns, return shipping is covered by the customer, and a 15% restocking fee applies to the refund. If an item turns up damaged or incorrect, though, we'll cover the return cost and waive the restocking fee.
- Once we've received and approved your return, please allow up to 10 business days for the refund to land back in your account.
Q: What should I do if my order arrives damaged?
If something arrives damaged, get in touch within 30 days of delivery. Just email us with: – Your order number – Clear photos of the damage – A quick description of what's wrong
Q: Do you ship within Australia?
Yes — we currently ship to customers across Australia. Orders are processed within 3–5 business days and shipped from our fulfillment center, with free shipping on every order. Once dispatched, delivery typically takes 9-15 business days via Australia Post, for an estimated total of 12–20 business days from the day you order. During peak periods, this may take a little longer. Shipping Policy
Q: What payment methods do you accept?
We accept major credit cards like Visa and Mastercard, along with digital wallets such as Google Pay, Apple Pay, Shop Pay, and Amazon Pay.
Q: Where do I enter my discount code?
You can add your discount code at checkout. On the checkout page, find the discount box, type your code in, and hit apply.
Q: How can I cancel my order?
You can cancel within 30 minutes of placing your order. After that, it moves into processing and can't be cancelled, but you're welcome to return the item once it arrives.
Q: Can I exchange an item for a different size or color?
Yes. The fastest way is to return your original item through our standard return process and place a new order for what you need.
Still need help?
If you didn't find your answer above, our customer service team is happy to help (we respond within 12–24 hours on working days, Monday–Friday):
- Email: info@alexmegan.com
- Contact Form: Visit our Contact page